This Privacy Policy describes how BCS Team Sdn Bhd and its related entities (“BCS Team”, “we”, “our” or “us”) collect, use, disclose, store, and protect your Personal Data when you visit our website(s), interact with our services, communicate with us, or engage in business with us.

By accessing our website, using our services, or providing your Personal Data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and processing of your Personal Data as described herein. 

1. Scope of This Privacy Policy

This Privacy Policy applies to:

● Our website(s) and online platforms operated by BCS Team Sdn Bhd
● Business communications and transactions
● Marketing, events, newsletters, and enquiries
● Suppliers, partners, customers, and other external data subjects

This Privacy Policy does not apply to employees or job applicants, which are governed by separate internal policies.

2. Personal Data We Collect

2.1 Personal Data You Provide to Us

We may collect Personal Data that you voluntarily provide, including but not limited to:

● Name (individual or business entity name)
● Identification details (e.g. NRIC or passport details, where applicable)
● Email address
● Telephone number
● Billing and shipping address
● Payment and banking details
● Preferred language
● Product or service preferences
● Any other information you provide through enquiries, forms, contracts, or communications

2.2 Information Collected Automatically (Device Information)

When you visit our website, we may automatically collect certain information about your device and usage, including:

● IP address
● Browser type and version
● Time zone and location data
● Pages viewed, products or services viewed
● Referring websites or search terms
● Date and time of visits
● Interaction data with our website

3. Cookies and Tracking Technologies

We use cookies and similar technologies such as log files, web beacons, tags, and pixels to:

● Enable website functionality
● Improve user experience
● Analyse website usage and performance
● Support marketing and advertising activities

You may configure your browser to refuse cookies or alert you when cookies are being sent.
However, disabling cookies may affect certain features or functionality of our website.

4. How We Use Your Personal Data

We use your Personal Data for the following purposes:

● To respond to enquiries and communicate with you
● To provide products, services, and customer support
● To process orders, payments, invoicing, and deliveries
● To manage business relationships, contracts, and projects
● To improve and optimise our website, services, and marketing efforts
● To conduct analytics, reporting, and internal research
● To screen for fraud, security threats, and compliance risks
● To send marketing or promotional communications (where permitted by law and subject to your preferences)
● To comply with legal obligations or regulatory requirements
● To establish, exercise, or defend legal claims

5. Marketing and Advertising

Where permitted by applicable laws, we may use your Personal Data to provide marketing communications, promotions, or targeted advertising that may be of interest to you.

You may opt out of marketing communications at any time by:

● Using the unsubscribe link in our emails, or
● Contacting us directly using the details in Section 12

6. Sharing of Personal Data

We do not sell your Personal Data.

We may share your Personal Data with third parties only where necessary, including:

● Service providers acting on our instructions (e.g. IT services, cloud hosting, payment processing, logistics, analytics, marketing, consultancy, security, or due diligence services)
● Business partners, suppliers, or contractors involved in delivering our services
● Professional advisers (e.g. legal, financial, or auditors)
● Government authorities, regulators, or law enforcement agencies where required by law

All third parties are required to handle Personal Data securely and in accordance with applicable data protection laws.

7. Integrity Due Diligence

Where necessary, we may conduct integrity or compliance due diligence in relation to business partners or transactions. This may involve processing Personal Data such as:

● Business roles and positions
● Corporate affiliations or relationships
● Public records, sanctions lists, or legal claims
● Reputational or compliance information

Such processing is carried out to comply with legal obligations and protect our legitimate business interests.

8. International Transfer of Personal Data

Your Personal Data may be transferred to and processed in countries outside your jurisdiction, where data protection laws may differ. We take reasonable steps to ensure that such transfers are subject to appropriate safeguards and that your Personal Data remains protected in accordance with this Privacy Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your Personal Data against:

● Unauthorised access or disclosure
● Accidental loss or destruction
● Misuse, alteration, or unlawful processing
Access to Personal Data is restricted to authorised personnel who require such access for
legitimate business purposes.

10. Data Retention

We retain your Personal Data only for as long as necessary to:

● Fulfil the purposes for which it was collected
● Meet contractual, legal, or regulatory requirements

When Personal Data is no longer required, we will securely delete or anonymise it in accordance with applicable laws.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party websites or services before providing them with your Personal Data.

12. Your Rights

Subject to applicable laws, you may have the right to:

● Access your Personal Data
● Request correction or updating of your Personal Data
● Withdraw consent for certain processing activities
● Request deletion of your Personal Data

To exercise these rights, please contact us using the details below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updated versions will be published on our website. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact us:

BCS Team Sdn Bhd
Email: support@bcsevsolution.com